FabSuite Remote Server and FabSuite Remote Monitor

FabSuite Remote Server

A Windows service that installed on the same network as FabSuite. It listens for and responds to traffic from FabSuite Remote Link.

FabSuite Remote Monitor

A graphical interface to the FabSuite Remote Server service.

FabSuite Remote Monitor is accessed by double-clicking the icon on the desktop found on the FabSuite Server:

FabSuite Remote Monitor reports the following details in real-time:

If the service is currently active, you will see a message that states that the service is running as well as the TCP port that the service is listening for connections. For example:

THE SERVICE IS RUNNING. 
Running - Port 9154

If the service is not active, you will see a message that states that the service is not running. For example:

THE SERVICE IS NOT RUNNING.

The status of the service is changed with the button in the upper right-hand corner of the window:

If you wish to start the service:Press the Start Service button to start it.If you wish to stop the service:Press the Stop Service button to stop it.

If you have attempted to start the service and it does not start, please contact support and send us your settings and error files.

The time (in hours:minutes:seconds) that the service has been active.

Indicates fundamental program status.

Indicates whether FabSuite Remote Server is connected to the MySQL database via an encrypted connection.

If FabSuite doesn't use encryption for its ODBC connection, this will be blank.

The total count of connections that have been made during the time that the service has been active.

The count of connections that are currently active.

The total count of XML/JSON commands that transacted during the time that the service has been active.

The count of TCP sockets that are currently active.

The total count of TCP sockets that have been created during the time that the service has been active.

FabSuite Remote Server is controlled by the settings seen in FabSuite Remote Monitor's Settings window. To access the settings window, click Settings.

If you change a setting in Remote Server Monitor, you must restart the service before the new settings will be applied.

The settings window is divided into four main areas.

The Database Connection section controls how FabSuite Remote Server connects to the MySQL database.

This is the hostname or IP address to the computer on your network where the FabSuite MySQL database resides. If the database resides on the same computer as FabSuite Remote Service (and Remote Monitor), the value should read either localhost or 127.0.0.1.

This is the TCP port used for MySQL database traffic.

• The default port is 3306.
• The value should be the same as the port that FabSuite uses.

These fields should contain the credentials of a FabSuite user with administrator privileges.

Note that the password will never be shown and is stored in an encrypted fashion . Be super careful when entering these values – ThEy arE caSE-seNSitIVe.

These fields set the path to the TLS/SSL certificates and keys that are used to encrypt the traffic between FabSuite Remote Server and the MySQL database.

If FabSuite doesn't use encryption for its ODBC connection, these fields should be blank.

The Socket section controls the low-level parameters used with the TCP socket that FabSuite Remote Server uses to listen and respond to requests.

This is the TCP port that the service uses to communicate with the web server where FabSuite Remote Link resides.

• The default value is 9154
• The TCP port must match the port that is set in FabSuite Remote Link (the web program).
• Your network /wiki/spaces/HELPDOCS/pages/56754287.

Traffic transacting over the TCP socket can be logged.

info level - Logs connection time, connection source, success or failure, and errors.

debug level - Logs info level plus XML or JSON of request and response. Passwords will never be logged.

This is the path to the SSL certificates and ciphers that are used to encrypt traffic between FabSuite Remote Link (the web program) and FabSuite Remote Server over the TCP Socket.

• All traffic between the web server and the local network must (and will always be) encrypted.
• The value should point to the SSL subfolder in the FabSuite program folder e.g.: C:\Program Files (x86)\FabSuite LLC\FabSuite\SSL

The Remote Connection section controls parameters specific to inbound requests and responses.

This setting controls how long a user can stay logged in through Remote Link.

• Default value: 720 minutes (12 hours).
• If Socket Timeout errors are getting under your skin, this one of the settings that you want to adjust.
• Should you want to change this setting, the following reference table will help you determine a value reasonable to you.

  
  

This allows Remote Server to attempt to configure your network firewall using Universal_Plug_and_Play.

We strongly suggest that you not rely upon UPnP for Remote Link, but to /wiki/spaces/HELPDOCS/pages/56754287.

This problem can occur for one of several reasons:

• FabSuite Remote Server is not active. (see starting the service)
• The network firewall at the fabricator is blocking connections on the /wiki/spaces/HELPDOCS/pages/56754287.
• Windows Firewall on the computer where FabSuite Remote Server is blocking connections on the TCP port used by FabSuite Remote Server and FabSuite Remote Link. 
  This technote from Microsoft may be of assistance

This is likely a problem with the username and password used by FabSuite Remote Server (…did you recently change the admin password?).

This is easily solved by adjusting the Command Timeout and Ping Timeout settings.

To restart FabSuite Remote Server:

1. Open FabSuite Remote Monitor.
2. Click Stop Service (this stops the service).
3. Click Start Service.

If you would like to adjust settings:

1. Stop the service.
2. Click Settings.
3. Make adjustments in the Settings window.
4. Click Save Settings to save your changes and close the Settings window.
5. Click Start Service.

If you still need assistance with FabSuite Remote Server, please contact support. For speedier assistance, send along your log files.